Terms of Service
Commercial engagement terms, service level agreement (SLA) covenants, and operational parameters for all client projects.
1. Scope of Engagement
Axiom Infinity delivers enterprise IT consulting, managed infrastructure, field engineering support, custom software development, and technical talent acquisition. Specific deliverables, team parameters, and pricing are detailed in individual Statements of Work (SOWs) executed under a Master Services Agreement (MSA).
2. Service Level Agreements (SLAs)
All managed service and engineering engagements include SLA-backed uptime, response time, and timezone overlap commitments. Axiom Infinity guarantees a minimum 4-hour live daily overlap for offshore dedicated pods and staff augmentation resources as specified in project contracts.
3. Intellectual Property Rights
Upon settlement of contractually agreed invoices, all custom software code, database schemas, and engineering artifacts created specifically for the client transfer 100% to client ownership. Pre-existing frameworks or proprietary internal delivery tools remain the property of Axiom Infinity under non-exclusive usage licensing.
4. Warranties & Performance Guarantees
Axiom Infinity pre-screens all engineering placements via practitioner-led technical evaluations. For staff augmentation and direct hire services, replacement guarantees are specified in executed resource agreements to ensure absolute team continuity.
5. Governing Law
Master agreements executed with Axiom Infinity HQ are governed under the laws of the State of Tennessee, USA, or international jurisdiction clauses specified in bilateral enterprise contracts.